FAQs

Roomies FAQ’s

Check-Ins
Roomies Penang
Check In Counter at Roomies Penang operates from 9am to 12.00am. For LATE CHECK INS, kindly inform us earlier via email (stayatroomies@gmail.com) or phone +604-8811378, +6012-4741869, +6016-4775227.
Any uninformed LATE CHECK INS will have to wait for next check in when the counter opens at 9am.  We thank you for your cooperation.
Roomies Suites
Our latest addition to the Roomies Family. The Suites will have a 24 hour check in. For any problems, kindly contact us at (stayatroomies@gmail.com) or phone +604-8811378, +6012-4741869, +6016-4775227.

Check-Outs
Normal check out times are at 12pm. If you would like to check out earlier or later; kindly inform the front desk the day before. (Subject to availability of the room)

Bookings and Reservations
For any bookings or reservations via email/phone or Facebook, we will require a 30% NON-REFUNDABLE deposit.  Once we have confirmed your deposit, we will proceed to secure your bookings for you.

What if i have booked for 3 Nights and paid the 30% deposit in advance, and not turn up on the first night?
If you have not notified us at least 1 day in advance, we will proceed to hold the room/beds till 12pm the following day. Failure to inform us earlier, or turn up before 12pm, we will consider this as NO SHOW, hence the deposit will be forfeited, and bookings will no longer be valid.

This is my first time to Penang. After talking to many travelers who have been to Penang, and also searching Trip Advisor and other websites, I found that there has been plenty of chatter about activities and happenings in Georgetown. Why is that and where do you think I should stay?
The Roomies Penang project was conceived because our team saw a lack in GOOD, AFFORDABLE, FUN, CLEAN and VALUE for money accommodations up at Batu Feringghi. Most of the “affordable” accommodation up at Batu Feringghi beach area, are all mostly run down, and are not well kept. The entire Batu Feringghi stretch is littered with 5 star hotels with a few guesthouses and motels amongst it. So you had a choice of either, VERY EXPENSIVE BUT VERY GOOD ACCOMMODATION or NOT SO CHEAP BUT RUN DOWN PLACES to stay. With Roomies Penang, we hope to provide everything the 5 star hotels has but with an affordable price.

In Georgetown the choices of accommodations are of better quality and are aplenty compared to Batu Feringghi. This is why there is less talk about this beach stretch compared to Georgetown. Less people stay here and less people have the opportunity to enjoy the beach stretch fully.
We definitely feel that you should try out Roomies, and see for yourself.

What is there to see if I stay up at Batu Feringghi?
Plenty of things to do up here! Batu Feringghi is actually the second launch point (besides Georgetown) for a bunch of activities to keep your Penang trip packed.
During the day, you can visit everything that Georgetown offers. Bus 101 stops right in front of Roomies, and will take you directly to town. Bus is frequent, and the bus ride takes around 45 minutes to town. Besides the attractions in Georgetown, we are only 3 minutes walk to the beach. We are also minutes away from the Penang National Park, Spice Garden, Butterfly Garden, ESCAPE, and Teluk Bahang.
At night, there is a plethora of activities, from the famous Batu Feringghi night market, Bora Bora café and Hard Rock Hotel/Café. (Hard Rock has the best live band around). Roomies Penang is perfect for those seeking a laid back chilled out beach location, indulge in some outdoor activities yet be accessible to heritage attractions that Penang is famous for.

My main purpose to Penang is to fix my Thai visa. How convenient is it for me if I stay at Roomies?
We provide visa services. You can leave the relevant documents before 3pm and you will get your visa the next working day. A similar charge as downtown guesthouses applies. No extra charge for doing it up at Batu Feringghi. Either that or you can fix the visa yourself. Regular buses leave the B&B to town and it is just as easy as the people staying in town fixing their own visas. If you require us to fix your visa. Kindly email us earlier, when you are doing your booking, so we can keep an eye out for you.

I am traveling alone. Is it safe for a girl to travel alone in Penang?
Yes it is perfectly safe in Penang. Of course common sense is needed when traveling as well, such as not to walk alone in dark/secluded locations.

Is skinny dipping and topless sun bathing allowed?
We know it sounds tempting. Sorry, bikinis are the maximum you can go here in Penang, unless you are a guy. Even that, you might get caught and sent to Tanjung Rambutan. (Malaysian Equivalent of Silent Hill Asylum)

How do I book a room/dorm bed?
There are a few options to do this.
1. Best way to book is to browse through our main website, select which ever accommodation type you prefer, and then pay a deposit through paypal. This method is secure and ensures your booking is secured especially during peak seasons.
2. You can also either send us a message on Facebook or an email confirmation stating your Name, Arrival Date, Type of Accommodation, Duration of Stay and also arrival times. Our staff will reply accordingly.
3. You can give us a call at +604-8811378 , +604-8811344(international) or 04-8811344, 04-8811378, 0124741869 (local) and we would be happy to take your booking.
4. We accept bookings conducted through booking agents – Hostelworld, Bookings.com and Agoda.

How do I cancel a booking?
1. Email or call us 48 hours in advance to cancel your bookings. This helps us arrange the rooms for the other guests. Thank you.
Booking fees and deposits will be forfeited for any cancellation done later than 48 hours prior to your stay.
2. Booking through a third party. We accept bookings via Hostelworld and Bookings.com as well. However please be informed that these bookings include a NON refundable deposit which is absorbed by the agent. Therefore, we will be unable to refund you the deposit that was taken by the agent.

If I am checking out early (before 12pm), can I temporarily leave my bags at Roomies?
Yes you can. Some guests would like to check out early, so they can do some last minute shopping or sightseeing, before they leave on the same day. We will proceed to keep it for you till you return for no additional charge.

I will be leaving for another destination and be away for more than a day. I will be back to Penang again. Can I leave my bags for safe keeping?
Yes you can. But we do charge a nominal fee of RM 10 for each bag. However we will only keep it for a maximum duration of 2 weeks due to lack of storage space.

Showering services. If I am not a guest, but have been to the beach or hiked to the national park and would like to shower. Can I use the showering facilities at Roomies?
Yes you can. We charge a nominal fee of RM 20 for a fresh towel, and shower. We provide free shower gels and shampoos. You can also enjoy our free super-fast wifi at the sun deck.

After checking out. I have a late night bus to catch later in the day. Can I have a shower and freshen up?
Yes you can. There will be a nominal charge of RM 12 to use the shower. We provide fresh towels, free shower gel and shampoo. You can also enjoy our free super-fast wifi at the sun deck.

Can I rent a bed for “short time” use?
This is not the dodgy “short time” term you are thinking of. **grin**
Yes you can. It will be a 40% discount on the existing price for a 5 hour usage. **Subject to availability.
Guests get to enjoy full set of facilities provided by Roomies Penang.

I am arriving to Penang by flight. How do I get to Roomies?

Bus to Roomies Suites
The cheapest way is to take a Rapid Penang public bus. (Air conditioned bus, clean, comfortable *Rapid Penang is not paying us to say this*). As you exit the arrival hall, walk out straight and cross the road. On the left you will see the bus stop (100m away). Bus 102 takes you all the way to Teluk Bahang via Komtar (Penang’s Main Bus Stop). On the way it will pass by Batu Feringghi. Tell the bus driver you want to get off at Golden Sands Resort. You will first see a Petronas Petrol Station on your left with a McDonalds by the side. There will be a traffic lights, get off here.

Directly opposite Mc Donalds is a KFC. We are above KFC (Kentucky Fried Chicken) on level 2. Take the lift up, and you will see us immediately on the right.
Journey time: 60 mins – 80 mins (depending on traffic)
Cost: Below RM 6/person. (Make sure you have small change. The bus driver does not provide change)

Bus to Roomies Penang Bed and Breakfast
The cheapest way is to take a Rapid Penang public bus. (Air conditioned bus, clean, comfortable *Rapid Penang is not paying us to say this*). As you exit the arrival hall, walk out straight and cross the road. On the left you will see the bus stop (100m away). Bus 102 takes you all the way to Teluk Bahang via Komtar (Penang’s Main Bus Stop). On the way it will pass by Batu Feringghi. Tell the bus driver you want to get off at Park Royal Hotel. You will first see a Petronas Petrol Station on your left with a McDonalds by the side. Then you will pass a traffic light, where the bus will continue straight. You will then see Holiday Inn Hotel right after the traffic light. You will then pass a post office on the left, and you will see Park Royal on the right. GET OFF HERE. We are directly opposite Park Royal. We are sandwiched between the post office on the left, and the police station on the right. You will see Padua Inn. We are next to Padua Inn, located on the fourth floor.
Journey time: 60 mins – 80 mins (depending on traffic)
Cost: Below RM 6/person. (Make sure you have small change. The bus driver does not provide change)

Taxi
As you come out from the arrival hall, the taxi stand will be outside the hall on your right.
This is a prepaid taxi system, where you will have to buy your taxi coupon. Rates are standard and no bargaining required. Taxi fares to Batu Feringghi – From (7am-11.30pm) it cost RM 74 and from midnight (11.30pm – 7am) a surcharge is applicable, costing a total of RM 111.
Journey time: 45mins – 60mins (depending on traffic)

I’m taking a red eye flight and my flight arrives at 11.30pm. What are my best options to get to Roomies Penang?
Your best bet is to get a taxi, as you will not be able to collect baggage, clear customs and immigration in time to catch the bus. The last bus is 11.30pm.

If I am leaving Penang by flight, can I take the public bus? How many hours ahead of flight time should I have?
Yes, you can take either the 102 or the 101 bus down to town. With the 102, the bus will take you to the airport, after bypassing town. With the 101, you will need to interchange buses and take the U401 or 401E from Komtar. The bus speeds vary according to the bus numbers you take. You will need to check with the bus drivers before you board to see if they are doing any detours.
To be safe, please leave a 2 hours gap for the bus. You will need to wait for the bus plus journey time. Then you will also need to prepare for the 1 hour in advance for domestic flights and 2 hours in advance for international. Overall 4 hours before flight time should be good.
** Make sure you prepare enough spare change if you are taking the bus.

Can Roomies arrange a taxi for me, or do I have to get one myself?
Yes, our staff can arrange a taxi for you. When you book with us, it is a standard rate. If you prefer to go down to the taxi stand, you will have to bargain for the rates.

Are linen and blankets provided?
Yes. Every bed is equipped with bed sheets, towels, and blankets for complimentary.

Is the internet free?
Yes, we believe in providing good service. All WiFi and usage of computers are free for guests.

Can I download movies using the WiFi? How fast is the internet speed? Can I Skype?
Roomies Penang subscribed to the fastest internet speed existent to Malaysians. We are running at 4GB/sec. Yes you can Skype comfortably without any problems.

Cancellation of bookings

Any cancellation of bookings after the 30% deposit confirmation payment have been made, are not refundable. The booking ensures that your bookings are confirmed. Please read all the terms and conditions , make sure you are sure of your bookings before any payment is made.

Feel free to email or call us to clarify any of your queries before booking.

Thank you for choosing Roomies Penang Bed and Breakfast and Roomes Suites Penang.

4 thoughts on “FAQs

  1. if i come to the penang and i just walk in to your place and i didn’t booking the room, is it can??and is it the rates still the same??

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